Terms of service

OVERVIEW

    Welcome to Graham Hats. The terms “we,” “us,” and “our” refer to Graham Hats. Graham Hats operates this store and website, including all related information, content, features, tools, products, and services provided through GrahamHats.com.

    These Terms of Service describe your rights and responsibilities when you visit, browse, purchase from, or otherwise use GrahamHats.com. By using our website or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use our website or purchase from our store.

    Graham Hats sells Richardson hats, blank hats, custom hats, team hats, and related ordering services. We work to provide accurate product information, clear ordering steps, dependable customer support, and a trustworthy online shopping experience.

SECTION 1 - ACCESS AND ACCOUNT

    By using GrahamHats.com, you represent that you are at least the age of majority in your state or province of residence. If you allow a minor dependent to use our website, you are responsible for their use of the website and any purchases made through your account or device.

    To place an order or use certain features of the website, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, payment information, and order details. You agree that all information you provide is accurate, current, and complete.

    You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

    We make every effort to display our products, colors, sizes, descriptions, pricing, and availability as accurately as possible. However, product colors and appearance may vary based on your screen, device settings, lighting, photography, and manufacturer updates.

    Product descriptions, images, color names, size options, pricing, and availability may change at any time without notice. We reserve the right to discontinue any product, limit quantities, or update product information when necessary.

    For custom hat orders, decoration results may vary based on logo quality, thread colors, patch material, artwork limitations, product construction, and approval details. Customers are responsible for reviewing proofs, order details, logo placement, spelling, colors, and quantities before approval.

SECTION 3 - ORDERS

    When you place an order on GrahamHats.com, you are making an offer to purchase. Graham Hats reserves the right to accept, decline, cancel, or adjust an order for any reason, including product availability, pricing errors, payment issues, fraud concerns, shipping restrictions, or incorrect order information.

    Your order is not accepted until Graham Hats confirms acceptance and payment has been processed. If we make a change to, decline, or cancel an order, we will attempt to contact you using the email address, billing address, shipping address, or phone number provided at checkout.

    Please review your order carefully before submitting it. We may be unable to cancel or change an order after it has been accepted, processed, decorated, packed, or shipped.

    Returns, exchanges, cancellations, and order issue requests are handled according to our Refund Policy.

SECTION 4 - PRICES AND BILLING

    Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, unless there is an error that requires correction.

    Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, import charges, or other fees that may apply to your order.

    You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases. You also agree to promptly update your account information so we can process your order and contact you if needed.

    You represent and warrant that any payment information you provide is true, correct, complete, and authorized for use. You agree to pay all charges incurred at the posted prices, including shipping charges, taxes, and any applicable fees.

SECTION 5 - SHIPPING AND DELIVERY

    Shipping and delivery information is provided in our Shipping Policy. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, supply chain delays, customs processing, incorrect addresses, or events outside our control.

    Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer. Customers are responsible for providing a complete and accurate shipping address at checkout.

SECTION 6 - CUSTOM ORDERS AND DECORATION

    Custom hat orders may include embroidery, patches, leather patches, artwork setup, proofing, logo placement, thread color selection, or other decoration services. Custom orders may require proof approval before production begins.

    Production timelines for custom orders begin after all required details are received and any required proof is approved. Production times are estimates and may vary based on product availability, artwork quality, order size, decoration method, approval timing, and production capacity.

    Because custom-decorated products are made specifically for the customer, custom orders may not be eligible for return, cancellation, or exchange once production has started, unless there is a verified production error or order issue covered by our policies.

SECTION 7 - INTELLECTUAL PROPERTY

    The content on GrahamHats.com, including text, images, graphics, product information, logos, page layouts, designs, and other materials, is owned by Graham Hats, its affiliates, licensors, suppliers, or other authorized parties and is protected by applicable intellectual property laws.

    You may use our website for personal shopping and lawful business purchasing purposes only. You may not copy, reproduce, distribute, modify, republish, download, store, transmit, scrape, or exploit any portion of the website without our prior written consent.

    Graham Hats names, logos, product page content, service names, designs, and slogans may not be used without written permission. All third-party brand names, logos, product names, and trademarks remain the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

    We may provide access to tools, apps, payment services, shipping services, product feeds, chat tools, account tools, or other third-party services. These services may be provided by third parties and may be subject to their own terms and privacy policies.

    We provide access to third-party tools “as is” and “as available” without warranties or guarantees. Your use of optional third-party tools is at your own risk and discretion.

SECTION 9 - THIRD-PARTY LINKS

    GrahamHats.com may contain links to third-party websites, services, policies, payment processors, shipping carriers, or other resources. We are not responsible for the content, accuracy, security, availability, or practices of third-party websites or services.

    If you choose to access third-party websites or services, you do so at your own risk. Questions or concerns about third-party products, services, or websites should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

    Graham Hats is powered by Shopify, which enables us to provide our online store and related services. Sales and purchases made through GrahamHats.com are made directly with Graham Hats. Shopify is not responsible for any aspect of sales between you and Graham Hats, including product issues, order issues, shipping issues, or customer support matters.

SECTION 11 - PRIVACY POLICY

    Personal information collected through GrahamHats.com is handled according to our Privacy Policy. Because our website is hosted by Shopify, Shopify may also collect and process certain information as part of providing the ecommerce platform and related services.

    By using GrahamHats.com, you acknowledge that you have reviewed our Privacy Policy and understand that certain information may be shared with service providers that help us operate the website, process payments, fulfill orders, provide customer support, and deliver products.

SECTION 12 - FEEDBACK, REVIEWS, AND SUBMISSIONS

    If you submit feedback, reviews, images, testimonials, suggestions, ideas, artwork, logos, or other content to Graham Hats, you grant us permission to use, reproduce, modify, publish, display, and distribute that content for business purposes, including customer support, order production, website improvement, marketing, and service improvement.

    You represent that you own or have the necessary rights to any content, artwork, logo, or feedback you provide. You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other proprietary rights.

    We reserve the right to monitor, edit, reject, or remove content that we determine to be unlawful, misleading, offensive, inappropriate, inaccurate, or in violation of these Terms.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

    Occasionally there may be information on GrahamHats.com that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, inventory, backorder timing, or availability.

    We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, cancel, or refuse orders if information is inaccurate at any time, including after an order has been submitted.

SECTION 14 - PROHIBITED USES

    You may use GrahamHats.com only for lawful purposes. You may not use the website to violate any law, infringe on intellectual property rights, submit false or misleading information, upload malicious code, interfere with website security, impersonate another person, harass others, scrape data, spam, phish, or engage in activity that may harm Graham Hats, Shopify, our customers, or our service providers.

    You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, or use automated systems to access any part of the website without our written permission. We reserve the right to suspend, restrict, or terminate access to the website if we determine that a user has violated these Terms.

SECTION 15 - AGENTS, BOTS, AND AUTOMATED ACCESS

    No automated tool, bot, crawler, scraper, agent, or similar technology may access, use, copy, extract, or interact with GrahamHats.com in a way that violates these Terms, bypasses security measures, misrepresents its identity, interferes with website performance, or collects information without authorization.

    We may use technical measures to limit, block, monitor, or restrict automated access to GrahamHats.com.

SECTION 16 - TERMINATION

    We may terminate or restrict your access to GrahamHats.com or any part of the website at any time, without notice, if we determine that you have violated these Terms or used the website in a way that may harm Graham Hats, our customers, our service providers, or the operation of the website.

    Sections related to intellectual property, feedback, privacy, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

    GrahamHats.com and all products, content, tools, and services offered through the website are provided “as is” and “as available,” except where expressly stated otherwise. We do not guarantee that the website will be uninterrupted, timely, secure, error-free, or free from defects.

    To the fullest extent permitted by law, Graham Hats disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Some jurisdictions do not allow limitations on implied warranties, so some of these limitations may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

    To the fullest extent permitted by law, Graham Hats, its owners, employees, affiliates, partners, agents, contractors, service providers, licensors, and suppliers will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of GrahamHats.com, your purchase of products, website errors, delays, loss of data, lost profits, lost revenue, replacement costs, or any similar damages.

    This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

SECTION 19 - INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Graham Hats, Shopify, and our affiliates, owners, employees, partners, agents, contractors, licensors, service providers, and suppliers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, your misuse of the website, your violation of any law, your infringement of third-party rights, or content you submit to us.

SECTION 20 - SEVERABILITY

    If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms. The remaining provisions will remain valid and enforceable.

SECTION 21 - WAIVER AND ENTIRE AGREEMENT

    The failure of Graham Hats to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

    These Terms of Service, together with our posted policies, make up the entire agreement between you and Graham Hats regarding your use of GrahamHats.com and supersede any prior agreements, communications, or proposals, whether oral or written.

SECTION 22 - ASSIGNMENT

    You may not assign, transfer, or delegate these Terms or your rights or obligations under these Terms without our prior written consent. Graham Hats may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 23 - GOVERNING LAW

    These Terms of Service and any separate agreements related to GrahamHats.com are governed by the laws of the State of North Carolina, without regard to conflict of law principles. You and Graham Hats consent to venue and personal jurisdiction in the appropriate state or federal courts located in North Carolina.

SECTION 24 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of these Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms by posting updates to GrahamHats.com.

    Your continued use of GrahamHats.com after changes are posted means you accept the updated Terms of Service.

SECTION 25 - CONTACT INFORMATION

    Questions about these Terms of Service should be sent to Graham Hats using the contact information below.

    Business: Graham Hats
Website: GrahamHats.com
Email: Sales@GrahamHats.com
Phone: 336-852-2335
Address: 3114 Battleground Ave, Greensboro, NC 27408, United States